CANCELLATION AND REFUND POLICY

Last Updated: September 2, 2026

At TAXYY MOBILITY & TECHNOLOGY SERVICES (operating through the website mytaxyy.com and the Taxyy mobile application), we strive to provide reliable and transparent mobility services. This Cancellation and Refund Policy outlines the terms and conditions under which rides may be canceled and refunds may be issued.

1. RIDE CANCELLATION POLICY

By the Customer:
- Free Cancellation: You may cancel a booking free of charge within 3 minutes of the driver accepting the ride, or if the driver has not moved toward your pickup location.
- Cancellation Fee: A nominal cancellation fee may be applied if:
  * You cancel the ride after 3 minutes of booking confirmation.
  * The driver has already arrived at your designated pickup location.
  * You do not show up at the pickup location within 5 minutes of the driver’s arrival.

By the Driver / Platform:
- If a driver cancels the ride or fails to arrive at the pickup location, no cancellation fee will be charged to the customer.
- In cases of driver cancellations, our platform will automatically attempt to assign the nearest alternative driver or allow you to rebook without penalty.

2. REFUND POLICY

Refunds are processed under the following specific circumstances:

A. Multiple Deductions / Technical Errors:
- If your bank account or payment method was debited multiple times for a single booking due to a technical glitch, the duplicate amount will be refunded automatically.

B. Failed Bookings / Transaction Drops:
- If an amount is debited from your account but the ride booking or wallet top-up fails to confirm, the deducted amount will be reversed to your source account.

C. Fare Disputes & Overcharging:
- If you believe you were incorrectly charged (e.g., incorrect route, unauthorized tolls, or incorrect pricing calculation), you may raise a dispute through the app or customer support within 48 hours of ride completion. Upon verification, any excess amount charged will be refunded.

D. Taxyy Wallet Balance:
- Funds added to your in-app Taxyy Wallet can be used for future rides. If you wish to transfer unused wallet credits back to your bank account, you may place a request via customer support, subject to verification and applicable payment gateway processing charges.

3. REFUND TIMELINES AND PROCESSING MODE

- Mode of Refund: All approved refunds will be credited back strictly to the original payment source (Credit Card, Debit Card, Net Banking, UPI, or Wallet) used during the transaction.
- Turnaround Time: Once approved, refunds typically take 5 to 7 business days to reflect in your bank account, depending on your issuing bank and payment gateway partner (Razorpay).

4. CONTACT AND GRIEVANCE REDRESSAL

If you have any questions, complaints, or refund-related inquiries, please contact our support desk:

Entity Name: TAXYY MOBILITY & TECHNOLOGY SERVICES
Office Address: Marwa Arcade, MG Road, Thrissur, Kerala, India
Email: mytaxyservice@gmail.com
Phone: +91 9995399699